Mastering The Art of Delivering a Remarkable Customer Experience
Stephanie Emrich is a dynamic speaker, educator and consultant in Customer Experience, Client Relations, Hospitality tied to results + ROI.
Stephanie grew up watching her grandfather glide through his Floridian hotel lobby, pleasing his guests who drove 100 miles to experience his hospitality. That early inspiration led Stephanie to the front desk of Chicago’s Drake Hotel, the day after graduating from the University of Illinois/Champaign. Her hotel career skyrocketed to sales and marketing roles with Hilton Worldwide, Air France/Meridien Hotels, and Omni Hotels & Resorts. With her vast Rolodex, and never leaving any stone unturned, Stephanie followed her organizational and artful instincts to become an event planner. Through a consortium of boutique event houses, she attracted blue-chip clients to produce events coast to coast. Next, Stephanie was tapped as Director of Development at the Terra Museum of American Art. She studied the collection for years as a museum docent, helping the education department establish a corporate relations orientation through tours. Once employed, Stephanie managed all cultivation aspects, restructuring the museum’s revenue goals by turning the building into an event venue for profit. Stephanie’s pioneering set a precedent for the way cultural events would long be held. The newly found word “edutainment” was no longer a mystery. Bass Hotels of the UK sought Stephanie as a director for their coveted Allerton Hotel restoration and re-opening, where she directed 25 inaugural engagements. Her strengths were best leveraged in Talent Management with weekly staff orientations. She motivated the team to re-launch the radio breakfast club, with area celebrities and neighbors highlighted on the air. Stephanie most fondly reveres her Chef Concierge role at The Talbott Hotel, an award-winning Gold Coast property in the luxury boutique category. (“Chef” meaning head or chief in French, not a role in the hotel kitchen!) Her training expertise came into play with one-on-one and classroom training for seven years. Stephanie earned the highest designation of Les Clefs d’Or, and is Past President of the National Concierge Association – Chicago. She was also a finalist for the Illinois Hotel & Lodging Association Stars of Industry Annual Awards. Stephanie is a Certified Guest Service Professional (CGSP) as awarded by the American Hotel & Lodging Association.
This episode is brought to you by Always Direct Marketing, where consistency and simplicity meet to help you achieve your business goals. Are you searching for new customers with no avail? Do you spend too much time and money on expensive ad campaigns that bring in very little profit? If so, Always Direct Marketing is here to help!
Let’s be honest, most businesses are too busy with running their business to manage consistent mail marketing. That’s why Always Direct Marketing is the best choice for all of your mail marketing needs! Always Direct Marketing gives you all of the benefits of mail marketing, but without any of the hassle.
Always Direct Marketing’s team of expert entrepreneurs and designers have years of experience building successful businesses. While you work hard to run your business, Always Direct Marketing works hard to make sure your business thrives by guiding and supporting you through the marketing process.
In addition to guiding you through the mail marketing process, Always Direct Marketing’s staff can design and print all of your marketing materials for you! If you need business cards, flyers, menus, or anything else, Always Direct Marketing is here for you. They also understand the importance of multi-media marketing in today’s world. That’s why Always Direct Marketing also offers a digital marketing campaign that can help you build trust and loyalty with your customers.
When you choose Always Direct Marketing, you know you’re in good hands. Always Direct Marketing always puts their clients first – that’s why they have a no contract policy. They know that contracts can stifle your voice and limit your freedom, which causes your business to suffer. Instead, Always Direct Marketing prioritizes your freedom and flexibility to ensure you get the support and control you deserve.